Human Resources Coordinator - Lisbon, Portugal

  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • Competitive Wages
  • Full-time
  • 1-5 vagas
  • Expira em 26 dias
  • Competitive Wages
  • Lisboa
  • Contact Centers, Recursos Humanos

Sitel Portugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

O que procura nos candidatos

Come and work with us.


We are looking for a talented Human Resources Coordinator to join our HR team. 


As a Human Resources Coordinator, your daily responsibilities will include:


  • Provide support for a broad range of HR activities and procedures
  • Support HR team in delivery of overall responsibilities, such as with HRIS administration and employment record-keeping/files maintenance, ensuring compliance, data integrity and information security 
  • Ensuring the compliance of mandatory procedures, such as Health & Safety, employees' schedules, annual vacation plan and Labor Contracts
  • Ensuring compliance with Start and Exit processes - Social Security and ACT communications
  • Conducting audits of HR programs and recommending possible actions to improve existing processes
  • Supports retention initiatives, such as retention meetings with employees
  • Keep tracker all causes of employee absenteeism and attrition
  • Participate and promote company's engagement activities/ initiatives


To succeed in the role, you will need to have:


  • Advanced level of English (at least C1) both verbal and written
  • Excellent interpersonal/customer service skills 
  • Ability to work independently and with a cross functional team
  • Excellent verbal and written communication skills 
  • Excellent organization skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office
  • Ability to be flexible, adaptable to change and thrive in a team environment 
  • High knowledge of all human resources functions including, employee relations, compensation, HRIS, benefits, employment laws, compliance issues, etc 
  • Demonstrated critical thinking, problem-solving and employee relation abilities 
  • Ability to maintain high level of professionalism and confidentiality


Education and experience


  • Preferable college degree or related work experience
  • 3 years’ experience in human resources or related field
  • Customer Support Industry experience will be a plus


Specific Requirements (when necessary)


  • Availability to travel
  • Out-of-hours support




What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


    Join the #SitelLife

    Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

    Apply today!

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