Helpdesk Agent - German Speakers

  • Full-time
  • 1-5 vagas
  • Expira em 17 dias
  • Atractive base salary
  • Full-time
  • 1-5 vagas
  • Expira em 17 dias
  • Atractive base salary
  • Porto , Permite-se o tele-trabalho
  • Automóvel, Atendimento ao Cliente, Apoio ao Cliente

ManpowerGroup Portugal

A ManpowerGroup está presente em Portugal há mais de 50 anos, representada pelas quatro marcas do Grupo: ManpowerGroup Solutions, Experis, Manpower, Right Management. Uma família de marcas que faz convergir a nossa capacidade para criar e gerir todo o tipo de Talento conectando o Potencial Humano com as ambições empresariais ajudando cada negócio a conseguir resultados inesperados.

O que procura nos candidatos

ManpowerGroup is recruiting a Customer Support Agent to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm. The agent will answer queries by phone.

Your responsibilities

• Handle and carefully respond to all customer inquiries by phone;

• Follow up to customer inquiries by taking specific action in a timely manner;

• Engage with customers in a friendly and professional manner while actively listening to their concerns;

• Aim to resolve issues on the by phone call and be proactive;

What we are looking for

• Superb written and oral communication skills in English and German (B2).

• Ability to work independently and in a team environment;

• Resilient and calm with an ability to assist customers and drive brand loyalty;

• Good listening skills and extreme attention to detail;

• Proficiency with desktop computer system and internet skills;

• Prior customer service experience;

• Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.

What we offer

• Atractive base salary;

• Meal allowence;

• Work contract – Full time position;

• Opportunity to work in a multicultural environment.

Location: Work from Home

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