Head of VIP

Expira em: 7 dias

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Negotiable

Setor: Outros Serviços

Função: Administrativo

Região: Malta

Company Vision:
To develop and manage leading cutting-edge digital gaming brands and excel in providing customers with the ultimate digital gaming experience and first class customer service.
Significance of Role

  • The head of VIP is a key role in the company's vision to create a personalized support of the highest standard and to our most valuable players.
  • Retention and utilizing the potential value of the VIP data base will drive the core company revenue.
  • The candidate should be able to execute retention methodology and to establish strong teams that are customer oriented and at the same time a strong profit unit within the organization.
  • As such, the person will need to report and work closely with the CS and Sales manager and with the retention team.  

The Role:

  • Be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and develop a referral channel for new VIP Players.
  • Be the first point of contact for managing referrals and escalations from the VIP Account Managers, proactively offering "advice & sourcing" solutions to ensure effective resolution.
  • Monitor the Quality of Account Manager activities and engagements against VIP Quality and service benchmarks, ensuring adherence to processes and procedures.
  • Meet or exceed pre-determined qualitative and quantitative targets and behavioural standards
  • Assist and be an active part of the Account Manager Induction requirements, management and suitability assessment to pass probation.


  • At least 4 years of experience as VIP department manager.
  • Highly motivated and target driven with a proven experience of working towards achieving individual and team targets.
  • Ability to translate the business strategic goals, into activities to support them. Analytical and reporting skills using word, excel and power-point
  • Second language is an advantage
  • Being available as a referral point, with a Mobile device 24/7
  • Negotiation skills

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