O que procura nos candidatos
*Project Management, IT, PMI/ Prince2 Agile Certified Practitioner.
*Strong IT delivery experience – preferably in payment platforms. *Previous work experience of at least 3-5 years as Project Manager.
*Excellent knowledge and application of Agile methodologies across complex projects. *Experience managing 3rd party suppliers and partners.
*Agile Product Management. *Budget Management.
*Excellent understanding of payments platforms and complex transactions flows.
*Knowledge of software development life cycle and delivery.
*Strong experience in JIRA.
*Good knowledge of payment methods standards (PCI DSS, PSD2, SCA, 3DSv.2, etc.) *Flexibility to be on call/work, during out of office days and hours including evenings and weekends.
Que funções irão desempenhar
Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required
Quais os benefícios oferecidos
to be discussed