Head of e-commerce product

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Comercial / Vendas

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos



Requirements:

*Project Management, IT, PMI/ Prince2 Agile Certified Practitioner.
*Strong IT delivery experience – preferably in payment platforms. *Previous work experience of at least 3-5 years as Project Manager.
*Excellent knowledge and application of Agile methodologies across complex projects. *Experience managing 3rd party suppliers and partners.
*Agile Product Management. *Budget Management.
*Coaching skills.
*Excellent understanding of payments platforms and complex transactions flows.
*Knowledge of software development life cycle and delivery.
*Strong experience in JIRA.
*Good knowledge of payment methods standards (PCI DSS, PSD2, SCA, 3DSv.2, etc.) *Flexibility to be on call/work, during out of office days and hours including evenings and weekends.

Que funções irão desempenhar


Responsibilities:




Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking


Monitor escalated player registrations to prevent and avoid underage gambling


Monitor escalated self-excluded players to assess risk and refund, eligible players


Monitor and review follow-up case report on a daily, weekly, and monthly basis


Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 


Adopt a solution-focused approach to assist vulnerable players


Recommend changes and/or amendments to Responsible Gaming operational activities and processes


Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required 

Quais os benefícios oferecidos

to be discussed

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