Head of CRM

  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • Competitive
  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • Competitive
  • Malta
  • Outros Serviços, Marketing, Marketing Digital

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


Together with a team of specialists, your task will be to focus on the CRM aspects of customers, i.e. guide them from the first day on the website, through maintenance and possible reactivation using both tactical sports campaigns and adapted automatic campaigns.
It is you who are responsible for developing your team and taking it to the next level through your commitment, creativity, experience and leadership.

Requirements:

  • The perfect candidate likes and knows his/her way around betting business, marketing and technology
  • Practical experience in results-oriented communication with clients and knowledge of best practices in the optimization and personalization of content, offers and channels
  • Experience with advanced Marketing Automation tools such as Optimove and other tools relevant to CRM activities is highly desirable
  • Practical knowledge of communication touchpoints (e.g. PM, mailing, SMS, push)
  • Very good knowledge of .xls
  • An interest in and knowledge of sports betting and its dynamics is highly desirable
  • Min 4 years of professional experience in a strategic CRM position within iGaming industry
  • Excellent communication and collaboration skills
  • Very good analytical, organizational and prioritization skills
  • Both Polish and English language knowledge level is required.

Que funções irão desempenhar

Responsibilities:

  • Determining the development strategy of the department on the Polish market
  • Keeping and reactivating players through both open (global) and closed (segmented) tactical actions
  • Responsibility for acquisition bonuses (welcome packages)
  • Automation of CRM activities along with loyalty bonuses and various variants of the customer path
  • Supervision over the planning and execution of the above and their optimization
  • Campaign performance analysis, reporting the effectiveness of CRM activities to CMO
  • Managing a team of several people
  • Responsibility for the forecast and budget execution
  • Establishing, maintaining and developing partnerships with suppliers of tools and products for CRM
  • Close cooperation with other departments (mainly technology and product) in the field of tool integration and the introduction of new services, products and functionalities relevant to CRM
  • Strengthening acquisitions and conversions by building an appropriate customer path
  • Advice on CRM activities on foreign markets 

Quais os benefícios oferecidos

To be discussed

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