O que procura nos candidatos

GERMAN SPEAKING TECHNICAL SUPPORT ADVISOR

We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Requirements:

Native level of German and C1 level of English

Previous customer facing experience (B2B or B2C)

Prior experience in multi-channel customer support

Experience working within a metric and target focused work environment

Excellent listening and communication skills, written and verbal

Demonstrated ability to work through complex technical problems

Strong attention to detail

Que funções irão desempenhar

Responsibilities:

Interact with users via email, phone, and chat

Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions

Troubleshoot technical questions including software, hardware, and logistic questions

Escalate complex issues and provide context to the reason for the escalation

Quais os benefícios oferecidos

On offer:

Full-time (39 hours/week)

Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)

Competitive salary

Referral Program: Bring a Friend and get a Referral fee

Full relocation package including:

Flight ticket

Taxi to the airport + taxi from the airport in Spain to your new accommodation

PCR test cost compensation

Accommodation: 1 month + allowance for the 2nd month

Support with a private Health Insurance

Continuous training and development program

Start-up project!

Excellent work environment, great colleagues, social arrangements and personal development

Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team