German Speaking Technical Advisor

  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


Requirements:


German native or advanced level

English advanced level (minimum C1)

No employment termination due to just cause in work history

Knowledgeable in Windows based and Microsoft Office Applications

Secure handling of IT systems

Excellent listening and written/oral communication skills in supported languages

High passion for automotive topics and digital technologies

Make empowerment business decisions with little guidance

Demonstrate out of the box thinking in order to resolve customer concerns

Proficient documentation and note taking; must be able to clearly document information

Maintain a clear understanding of policy and procedures and warranty coverage

Understand the geography of the respective markets working for and being able to identify regions and provinces

 

Considered as an Asset

Experience in the customer service/ call center industry is preferred

1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time

Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Que funções irão desempenhar

Responsibilities:



Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)

Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)

Outbound support (e.g. related Smart Mobility or e-Performance Services)

Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)

Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

 

Quais os benefícios oferecidos

to be discussed

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