German Speaking Technical Advisor

  • Full-time
  • 21-30 vagas
  • Expira em 18 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 18 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


Requirements:

  • German native or advanced level
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces

 
Considered as an Asset

  • Experience in the customer service/ call center industry is preferred
  • 1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Que funções irão desempenhar

Responsibilities:

  • We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.
  • Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Smart Mobility or e-Performance Services)
  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

 

Quais os benefícios oferecidos

to be discussed

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