German Speaking Loan Administrator - Malta (REF 6113)

  • Full-time
  • 6-10 vagas
  • Expira em 27 dias
  • Competitive salary
  • Full-time
  • 6-10 vagas
  • Expira em 27 dias
  • Competitive salary
  • Malta
  • Outros Serviços, Analise Financeira

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

  • Candidate should be energetic, empathetic, and must have a positive attitude.
  • Team player with customer oriented mind-set
  • Good communicator both verbally and written
  • Able to read, write and speak fluent German
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
  • Able to follow oral and written instruction and to identify exceptions
  • Attention to detail, initiative and high standard of work
  • Willingness to learn and grow
  • Minimum Secondary education
  • Previous experience in similar role is preferred, but not a must
  • Experience with customer database is a plus

Que funções irão desempenhar

  • Deliver a consistent and professional level of service at all times.
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
  • Provide customers with accurate information regarding the company’s products, services, payments
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank’s data base
  • Support additional consumer service requests
  • Promote a positive work environment
  • Performs other duties as assigned

 

Ofertas relacionadas