German speaking Loan Administration Specialist

  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


 


Requirements:


Candidate should be energetic, empathetic, and must have a positive attitude.

Team player with customer oriented mind-set

Good communicator both verbally and written

Able to read, write and speak fluent German

Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)

Able to follow oral and written instruction and to identify exceptions

Attention to detail, initiative and high standard of work

Willingness to learn and grow

Minimum Secondary education

Previous experience in similar role is preferred, but not a must

Experience with customer database is a plus

Que funções irão desempenhar

Responsibilities:


Deliver a consistent and professional level of service at all times.

Demonstrate good customer service skills while initiating outbound and receiving inbound calls.

Provide customers with accurate information regarding the company’s products, services, payments

Build a rapport with the customers whilst addressing any issues related to customers’ loans

Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments

Comply with laws, regulations, company policies and procedures as required

Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply

Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed

Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction

Keeping records as required in the bank’s data base

Support additional consumer service requests

Promote a positive work environment

Performs other duties as assigned

 

Quais os benefícios oferecidos

to be discussed

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