German speaking Customer Support - BERLIN (ref 6138)

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos



Our Client in Berlin is looking for a German speaking Customer Support Service Agent (m/f/d) to work with one of the biggest Social Media platforms in the world.

In this role, you will be a crucial member of the customer service team.


Fluent, verbal and written in German and in English

University degree in Marketing or any other relevant fields is a plus

Customer Service experience is preferred

Experience in social media and/or digital marketing is a plus

Excellent written and verbal communication skills

Ability to multitask & work under pressure


Que funções irão desempenhar


You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in German

You will solve product related technical issues and any other inquiries about the platform and the products

You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger

As a representative for the social media platform you will provide post-sales support

You will take an active role in providing excellent and nimble customer service experience

You will look for ideas to enhance service and improve the overall customer advertising


Quais os benefícios oferecidos

to be discussed

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