German speaking Customer Support Agent

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 

Key Relationships:


Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP

Management

External Casino Support, Bookmakers

Decision Making Authority

Escalate issues to the Head of Department

 

Requirements:


Level of education Graduation of high school or post-secondary school

Work Experience preferably at least one year

Skills strong communication skills; knowledge of Internet related software

English - B2

German - C2

 

Que funções irão desempenhar

Responsibilities:


Helping internal and external customers,

Contacting other departments when there is an issue to be solved,

Keeping customer request queues as low as possible,

Customer research (bonuses, deposits, transactions, betting slips, documents, bet

calculations)

Handling customer request queues assigned accordingly to workload,

Having a high knowledge of products offered by the company,

Attending team meetings and activities

Taking over in the absence of the team leader

Quais os benefícios oferecidos

to be discussed

Ofertas relacionadas