German speaking Customer Support Agent

  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 22 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. 

 

 

Requirements


A native or fluent German speaker who can also speak/write English fluently

Willingness to work on shifts (24/7)

You have a positive and a can-do attitude with a flexible approach 

You enjoy learning and sharing your knowledge with others

You have a genuine interest in iGaming and eager to learn more

You take pride in giving support to people with empathy and show engagement in delivering an excellent service

An excellent listener 

A team player that can work independently

Que funções irão desempenhar


Responsibilities: 


Greet and communicate with customers in a warm and empathetic fashion

Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site

Identify and support players in difficulties they might encounter

Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations

Provide explanations to customers about products/site/policies

Keep up to date with new information/policies

Build a trusting relationship through accurate answers and a positive vibe

Understand, guide and support players in Responsible Gambling 

Collaborate with our Fraud and payments team in customer queries

Understand AML and report any suspicious activity

Update customer account/details with necessary information when needed

Quais os benefícios oferecidos

to be discussed

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