German speaking Customer Support Agent

  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 28 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


Key Relationships:


Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP

Management

External Casino Support, Bookmakers

Decision Making Authority

Escalate issues to the Head of Department

 

Requirements:


Level of education Graduation of high school or post-secondary school

Work Experience preferably at least one year

Skills strong communication skills; knowledge of Internet related software

English - B2

German - C2

 

Que funções irão desempenhar

Responsibilities:



Contacting other departments when there is an issue to be solved,

Keeping customer request queues as low as possible,

Customer research (bonuses, deposits, transactions, betting slips, documents, bet

calculations)

Handling customer request queues assigned accordingly to workload,

Having a high knowledge of products offered by the company,

Attending team meetings and activities

Taking over in the absence of the team leader

 

Quais os benefícios oferecidos

to be discussed

Ofertas relacionadas