German speaking Customer Service Agent

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos



Requirements:


A friendly and polite approach, able to deliver exceptional service

Excellent phone etiquette and interpersonal skills

Excellent verbal and written skills in the German and English language. Italian would be a plus! 

Experience working in Customer Service in the iGaming industry is an advantage

Que funções irão desempenhar

Responsibilities:


Communicating with customers via phone, email and chat

Handling KYC documents

Interacting with various departments to resolve customer issues

Analysing and interpreting customers feedback to reply with clear, concise and helpful information

Add or amend transactions in customer accounts, when necessary or as instructed

Following up on pending cases to ensure they are resolved with the highest level of quality

Acknowledging and resolving customer complaints in a friendly and positive manner 

Support with translations and ad hoc tasks

 

Quais os benefícios oferecidos

to be discussed

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