German Speaking Customer Service Agent

Expira em: 9 dias

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): Depends on experience

Setor: Outros Serviços

Função: Atendimento ao Cliente

Região: Lisboa




Our client, an established company with offices in Portugal, is looking for a German speaking Customer Advisor to join one of their projects.

Duties:

  • Providing inbound support to German customers by phone, chat or email. 
  • Providing support through email and mail in English.
  • Dealing with service requests and/or troubleshoot quality issues with the client's products
  • Creating and updating customer profiles
  • Providing additional information (e.g. offers and product features),
  • Proactively conveying education on product
  • Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products. 


Requirements:

  • Native level of German language mandatory
  • Fluent level of English
  • Experience within a call center environment considered an asset
  • Excellent communication skills
  • Empathetic, friendly and customer focused
  • Capable of adapting communication tone

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