German speaking Contact Center Manager (SALES) - Lisbon

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Lisboa
  • Outros Serviços, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

GERMAN SPEAKING CONTACT CENTRE MANAGER - LISBON


The role:


manager, taking immediate management decisions on the contact center floor to drive the KPIs. You

will coordinate a team of Team Leaders, being responsible for their motivation, training and

development. You will report to the Contact Center Manager and interact with the corporate client to

report the team’s results.



Requirements;

• Proven managerial experience in a sales environment;

• Strong experience of people management;

• Experience in the BPO industry;

• Excellent communication skills;

• Ability to make decisions under high levels of stress.

• You communicate easily with different types of stakeholders;

• Passionate about sales, technology and the internet;

• Ability to speak and write English and German fluently;

• Experience in advertising sales (Google Ads) is a plus.


Our client offers;

• Excellent work opportunity in a dynamic leading multinational company;

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development;

• Modern, centrally located buildings with canteen facilities and an excellent public

transportation connection;

• Health Insurance;

• Young, dynamic and multicultural environment;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

Que funções irão desempenhar

Responsibilities;

• Manage a team of Supervisors (Team Leaders), monitor their performance, work on their

development and provide them with training and support;

• Analyze and report main results and KPIs to the Contact Center Manager and to the client;

• Identify potential risks and opportunities of improvement;

• Ensure the correct implementation of the standard processes and procedures.


Quais os benefícios oferecidos

to be discussed

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