German speaking Branch Operations Manager - HANNOVER

  • Full-time
  • 21-30 vagas
  • Expira em 12 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 12 dias
  • competitive
  • Alemanha
  • Outros Serviços, Marketing

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Requirements:

 

• Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)

• Fluent in English and German (mandatory)

• Valid Driver's license and confidence to drive a campervan (mandatory);

• Degree in Tourism or Hospitality (plus)

• Excellent organizational and multitasking abilities;

• Outgoing and friendly with a gregarious personality and a natural talent for customer service;

• Excellent communication and people skills;

• Dynamic and proactive approach;

• Availability for flexible schedules and hands-on approach to problems;

• Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;

• Responsible, organized and capacity for critical reflection.

Que funções irão desempenhar

GERMAN BRANCH OPERATIONS SPECIALIST – HANNOVER (Germany)

 


 

Responsibilities:

 

• Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;

• Receive and deliver the campervans (check-ins and check-outs);

• Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;

• Maintain updated information on van availability, reservations and guest communications;

• Verify and prepare vans after each booking;

• Handle complaints and specific customers’ requests and troubleshoot emergencies;

• Monitor stock and order depot supplies;

• Receive and manage recurrent suppliers;

• Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.

 


 

Quais os benefícios oferecidos

to be discussed

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