German speaking Branch Operations Manager - COLOGNE

  • Full-time
  • 21-30 vagas
  • Expira em 20 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 20 dias
  • competitive
  • Alemanha
  • Outros Serviços, Marketing

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

Requirements:

Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)

Fluent in English and German (mandatory)

Valid Driver's license and confidence to drive a campervan (mandatory);

Degree in Tourism or Hospitality (plus)

Excellent organizational and multitasking abilities;

Outgoing and friendly with a gregarious personality and a natural talent for customer service;

Excellent communication and people skills;

Dynamic and proactive approach;

Availability for flexible schedules and hands-on approach to problems;

Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;

Responsible, organized and capacity for critical reflection.

Que funções irão desempenhar

GERMAN BRANCH OPERATIONS SPECIALIST – GERMANY (Cologne)


The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks.

 

Responsibilities:

Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;

Receive and deliver the campervans (check-ins and check-outs);

Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;

Maintain updated information on van availability, reservations and guest communications;

Verify and prepare vans after each booking;

Handle complaints and specific customers’ requests and troubleshoot emergencies;

Monitor stock and order depot supplies;

Receive and manage recurrent suppliers;

Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.


Quais os benefícios oferecidos

to be discussed

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