SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.
Requirements
You’ll love analyzing data AND serving customers;
Hands on mentality, leading by example;
Written and verbal fluency in English and German;
You’ll be target driven, competitive and ambitious;
You like working in an international company with many different cultures around you;
Great skills with MS Excel;
Living in Malta and immediately available;
Responsibilities
Answer questions from team members and resolve issues;
Work along the team, by helping customers to finish their loan application;
Answer customer’s questions via phone, chat, SMS or email;
Looking for ways to enhance the customer experience and increase revenue;
Analyze team and agent performance;
Work closely with Team Leader to improve working procedures;
Most importantly, putting customers at the heart of everything you do.
to be discussed