German speaker Supervisor for Foot Locker (m/f) – Lisbon

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

  • Native or near native German speakers;
  • Fluency in English (minimum C1 level);
  • Experience in contact center and customer service;
  • Management, interpersonal and team work skills;
  • Achievement orientation and job motivation.
  • Please note that we will only consider CV if submitted in English.

Que funções irão desempenhar

  • Manage a team of  15 Customer Service Representatives;
  • Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team;
  • Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin;
  • Motivate the team and develop actions plans for continuous improvement, reporting to the Operations Manager and to the client.

Quais os benefícios oferecidos

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Ofertas relacionadas