German speaker Supervisor B2B (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Recursos Humanos

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

•             Native / near native German speakers;

•             Fluency in English;

•             Solid experience in contact center, understanding of contact center business and trends;

•             Management skills and achievement orientation;

•             Interpersonal skills, job motivation and team work;

•             Working knowledge of Microsoft Office Suite (Excel, Word, Power Point)

Please note that we will only consider CV if submitted in English. 

Que funções irão desempenhar

•             Motivate, lead and guide the team to reach their highest potential both in terms of service metrics and career goals;

•             Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;

•             Monitors contacts to identify areas of opportunity to improve performance and customer experience;

•             Analyze data to identify performance trends and opportunities for continuous improvement;

•             Work with the team to create meaningful development plans and deliver feedback.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company;

• Possibility of cooperation with leaders in various industries;

• Investment in training and personal development;

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events;

• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Outros aspectos a referir

We are looking for a Supervisor who will be responsible for a variety of tasks, playing a key role in delighting our customers and maintaining the customer loyalty and satisfaction. The Supervisor must be able to guide, coach and motivate a team of approximately 15 Customer Service Representatives (CSR) to achieve success and solve our customer’s issues, as well as being an ambassador of our values and culture, involving the team in the activities and developing them. 

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