German speaker Customer Care for Online Marketing (m/f/x)

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Atendimento ao Cliente

Teleperformance Portugal

Com 40 anos de experiência a unir marcas aos seus clientes, a Teleperformance é líder global em serviços empresariais de integração digital, potenciado o negócio dos clientes através da personalização e humanização de cada interação. Com uma equipa com mais de 10.000 colaboradores, de 95 nacionalidades, tem sindo considerada como uma das melhores empresas para trabalhar em Portugal, pelo Great Place to Work Institute, pela revista Exame, e uma das empresas com mais crescimento em Portugal nos últimos 10 anos, segundo o Expresso, a Informa D&B e a Deloitte.

O que procura nos candidatos

• Native level written and verbal communication skills in German;

• Bachelor's degree (preferred);
• Minimum 6 months of relevant customer care experience;
• General understanding of online marketing products/services being supported;
• Excellent communication skills;
• Problem-solving skills;
• Dynamic and organized.

Que funções irão desempenhar

• Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Quais os benefícios oferecidos


• Work Location: Lisbon - Oeiras;
• International career in a multicultural environment;
• Training and familiarization phase;
• Private health insurance since day one in the company;

• Opportunity to grow in a multinational company;
• Free Portuguese language courses, surfing, soft trekking and much more.

Outros aspectos a referir

Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.
Be part of our success and make the world’s information more accessible and useful!

Since the beginning of the pandemic, Teleperformance Portugal adopted the best practices in combating and preventing the Covid-19 virus, being the first company in its sector to guarantee the "COVID Clean" certification by EIC/VERYCER.

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