German SMB Customer Experience Associate (M/F) Lisbon

Expira em: 27 dias

Talenter

Fundada em 1999, a Talenter™ é um grupo de empresas nacionais de gestão de pessoas. Temos cerca de 5.000 colaboradores/as alocados/as a projetos em setores tão distintos como a Construção, Hotelaria, Indústria, Logística, Saúde, Segurança, Telecomunicações, Vendas, entre outros. Ao longo de mais de 16 anos de atividade, estiveram ligadas à Talenter™ 100.000 pessoas, de cerca de 70 nacionalidades e mais de 300 profissões! Estamos presentes em 15 cidades com 17 delegações: Braga, Porto, Aveiro, Coimbra, Castelo Branco, Entroncamento, Caldas da Rainha, Lisboa, Cascais, Setúbal, Beja, Faro, Vilamoura, Funchal e Ponta Delgada. Visite-nos em www.talenter.com



Nº de Vagas: 1-5 vagas

Tipo: Full-time

Salário(por ano): SALÁRIO COMPETITIVO

Setor: Multimédia

Função: Marketing

Região: Lisboa




Responsibilities 

·         Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone

·         Providing product and tool support to improve the overall experience and drive higher product adoption and spend

·         Ability to identify trends and solve problems facing multiple SMB clients

·         Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions

·         Provide vital product insights and feedback on client products

 

Profile Attribute

·         Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly

·         Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

·         Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

·         Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

·         Focus on SMB customer satisfaction by driving the right product adoption for the right customer

·         Consultative selling and customer empathy mind-set

·         Self-driven with attention to detail and follow-through

·         Ability to multi-task and work under pressure

·         Excellent communication skills: verbal, written, listening skills

 

 Qualifications

·         BA or BS in Marketing, Economics, Computer Science, or other related field

·         Work experience in marketing or technology  

Required Skills and Experience 

·         Familiarity with online advertising products and social media,

·         Fluency in English AND full fluency in German

·         Must have exceptional grammar and typing accuracy skills

 

Offer

·         Integration in a multicultural and competitive team

·         Career devolpment opportunity

·         Initial training

·         40 working hours per week

·         Immediate Admission

 

Join us and boost your talent!

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