Portalegre, Castelo Branco, Guarda, Viseu, Viana do Castelo, Lisboa, Faro, Beja, Aveiro, Porto, Braga, Coimbra, Vila Real, Leiria, Évora, Setúbal, Santarém, Bragança , Permite-se o tele-trabalho
Tecnologias de Informacao, Atendimento ao Cliente

Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others.

O que procura nos candidatos

Your experience:

Previous experience in the responsibilities described

Fluency in English and German

Good communication skills and team work ability

Ability to problem solve and think critically

Customer oriented

Key Performance Indicators

Ensure users have a good experience with Service Desk

Que funções irão desempenhar

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

• Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.

• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Quais os benefícios oferecidos

At Fujitsu, you will enjoy:

Competitive salary and bonuses
Employment with the possibility of a permanent contract
Life insurance and private health insurance extensive to family members for free and since the first day of employment
Work life balance with part-time/full-time schedules available and 25 annual leave days
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners
Training and international career progression plan upon hiring
Dynamic and enthusiastic work environment with colleagues from more than 60 countries
The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
Great Facilities at Central locations well served by public transportation, bicycle access and services
If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.
Remote Working Available
Possibility of working abroad until 3 months
An IKEA voucher to help you build your own home office
Attractive signing bonus/retention Bonus
…and much more!