German Experienced Customer Support

  • Full-time
  • 1-5 vagas
  • Expira em 22 dias
  • €15000-€17000
  • Full-time
  • 1-5 vagas
  • Expira em 22 dias
  • €15000-€17000
  • Lisboa , Permite-se o tele-trabalho
  • Internet, Comercial / Vendas, Atendimento ao Cliente, Administrativo

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or
  • B2B environment
  • Good communication skills, both verbal and oral
  • Excellent native level written and spoken communication skills in the language of support
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an
  • operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M /Monday to Sunday

Que funções irão desempenhar


  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem;
  • troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible
  • bugs, so that our client's engineering team to address them as a bunch
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures

Quais os benefícios oferecidos

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*
  • Meal allowance
  • Internet allowance

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