O que procura nos candidatos
We are looking to welcome someone who has a desire and passion to coach, develop and motivate others. This will include identifying development areas which will help the progression of team leaders and their day-to-day responsibilities.
- Fluent verbal and written communication in German and English
- Experience managing a customer support team in an online environment or call centre
- Excellent organisation and prioritisation skills
- Ability to embrace change and lead by example
- Passion and enthusiasm for providing outstanding customer service at all times
- Must be prepared to work any five days from seven including weekends
- Ability to problem solve and find a solution
- Competent literacy and numeracy skills
- Self-motivated with the ability to work effectively and efficiently under pressure
Que funções irão desempenhar
You must be willing to work as part of a team, whilst being able to demonstrate your adaptability and willingness to embrace new tasks is essential within this diverse role.
- Coaching and developing a group of team leaders to ensure delivery of the highest level of customer service
- Preparing and undertaking coaching and feedback sessions
- Creating SMART PDPs for team leaders
- Assisting with the escalation of issues relating to customers, site and applications
- Assisting with managerial tasks
* Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent customer service. Development continues throughout the role enabling you to build your career in an innovative team.
Quais os benefícios oferecidos
To be discussed