German Customer Support Supervisor

  • Full-time
  • 21-30 vagas
  • Expira em 20 dias
  • Competitive
  • Full-time
  • 21-30 vagas
  • Expira em 20 dias
  • Competitive
  • Malta
  • Outros Serviços, Gestao de Equipas

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


 
We are looking to welcome someone who has a desire and passion to coach, develop and motivate others. This will include identifying development areas which will help the progression of team leaders and their day-to-day responsibilities.
 

 
Requirements:

  • Fluent verbal and written communication in German and English
  • Experience managing a customer support team in an online environment or call centre
  • Excellent organisation and prioritisation skills
  • Ability to embrace change and lead by example
  • Passion and enthusiasm for providing outstanding customer service at all times
  • Must be prepared to work any five days from seven including weekends
  • Ability to problem solve and find a solution
  • Competent literacy and numeracy skills
  • Self-motivated with the ability to work effectively and efficiently under pressure

 
 

 
 
 
 

Que funções irão desempenhar

You must be willing to work as part of a team, whilst being able to demonstrate your adaptability and willingness to embrace new tasks is essential within this diverse role.
 
Responsibilities:

  • Coaching and developing a group of team leaders to ensure delivery of the highest level of customer service
  • Preparing and undertaking coaching and feedback sessions
  • Creating SMART PDPs for team leaders
  • Assisting with the escalation of issues relating to customers, site and applications
  • Assisting with managerial tasks

*  Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent customer service. Development continues throughout the role enabling you to build your career in an innovative team. 

Quais os benefícios oferecidos

To be discussed

Ofertas relacionadas

  • Software Project Manager

    SpotOn Connections
    20 dias Estrangeiro
  • Customer Service Manager

    SpotOn Connections
    20 dias Estrangeiro
  • Site Project Coordinator

    SpotOn Connections
    20 dias Estrangeiro