German Customer Support Specialist (Night Shift)

  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 25 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos





Requirements


Fluent German and fluent English language skills (written and spoken)

Customer support experienced

Strong PC and internet skills

Very good problem-solving skills

Strong attention to detail

Strong team player

Good online attitude

Que funções irão desempenhar

Key Responsibilities


Handle customer queries through Live Chat and email

Escalating to relevant departments and following up on the resolution

Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner

Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)

Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter

Working closely with the VIP, Marketing and Risk/Payments department

Crediting bonuses & Free spins

Upselling the Brands promotions

Actively engaging customers

 

Quais os benefícios oferecidos

to be discussed

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