German Customer Support Agent

  • Part-time, Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • Competitive Salary
  • Part-time, Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • Competitive Salary
  • Lisboa, Aveiro, Porto, Braga, Coimbra, Vila Real, Leiria, Estrangeiro, Setúbal, Bragança
  • Contact Centers, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

Requirements:

• Fluency in written and spoken German and English.

• Customer orientation - Know how to identify the client's needs in a precise and direct way so

as to respond passionately to customer requests. The fact that Customer satisfaction is

paramount.

• Empathy - Know how to put yourself in the client's shoes and reassure them about their

expectations.

• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of

tourism.

• Teamwork - Passion for teamwork.

• Planning & Organization - Ability to be multitasking to achieve goals personal and team ones

• Communication - Excellent verbal and written communication.

• Resistance and Autonomy - Demonstrate adaptability to the working environment and

autonomy.

• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on

customer satisfaction.

• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed

objectives.

• Availability - Flexibility - Work in rotary schedule.

Que funções irão desempenhar

Responsibilities:

• Establish an efficient, courteous and personalized contact with customers by phone, in

German.

• Be autonomous, do not hesitate to improve your own learning to ensure you have enough

knowledge and mastery of software to excel in the role.

• Being multitasking and adapting to a very dynamic environment.

• Continuously looking for ways to provide an effective solution for Customer’s needs while

improving the team’s and your own performance.

• Respect established processes, service level agreements with clients in terms of quality by

achieving and excelling individual and team goals.

• Establish and maintain effective collaboration with client’s partners.

• Be able to maintain a constructive state of mind even in difficult situations.

Quais os benefícios oferecidos

Benefits:

  • Competitive Salary
  • International environment
  • COVID19 Free environment

Outros aspectos a referir

Desired criteria:

• Experience in customer service in telephone or face-to-face, where you have had to build a

relationship with customers.

• You are passionate,

• You have excellent oral and written communication skills,

• You want to deliver excellent customer service,

• You pay attention to detail,

• You are creative,

• You can work in a work environment with short delays and high volume.

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