German Customer Support Advisor (Day or Night Shift Advisors Required) (ref 7923)

  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

One of our established iGaming operator clients are looking for Day or Night Shift German speaking Customer Support Advisors to join their Customer Service team in Malta! You will be assisting players globally with various queries such as login, verification, payments and betting queries via live chat, email and telephone. Our client is looking to hire candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

 

Responsibilities:


Provide support to our customer base via Live Chat, telephone and email

Review and escalate queries from customers to superiors when required

Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries

 

Requirements:


Fluent verbal and written communication in German and English

Experience in a customer facing role or online

Passionate about delivering outstanding Customer Service

Able to problem solve and find solutions efficiently

Competent literacy and numeracy skills


What they offer:


Competitive Salary

An exceptional relocation package

Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent guidance to your team

Development continues throughout the role enabling you to build your career in an innovative team

Health Insurance + Eye Care

Life Assurance

Bonus Schemes

Que funções irão desempenhar

Responsibilities:


Provide support to our customer base via Live Chat, telephone and email

Review and escalate queries from customers to superiors when required

Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries

Quais os benefícios oferecidos

to be discussed

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