German Customer Service Agent

  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • Competitive salary
  • Full-time
  • 11-20 vagas
  • Expira em 26 dias
  • Competitive salary
  • Lisboa , Permite-se o tele-trabalho
  • Contact Centers, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

  • Fluency in written and spoken German and English.
  • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests.
  • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
  • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
  • Communication - Excellent verbal and written communication.
  • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
  • Availability - Flexibility - Work in rotary schedule.

Que funções irão desempenhar

  • Establish an efficient, courteous and personalized contact with customers by phone, in German.
  • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
  • Being multitasking and adapting to a very dynamic environment.
  • Continuously looking for ways to provide an effective solution for Customer’s needs while
  • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
  • Establish and maintain effective collaboration with client’s partners.
  • Be able to maintain a constructive state of mind even in difficult situations.

Quais os benefícios oferecidos

  • Competitive Salary
  • Private health insurance after 6 months of contract signature (additionally to the standardinsurance)
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your initial flight expenses after 9 months of successful integration
  • Yearly complementary two-way flight ticket back to your home country (within the EU)
  • Accommodation in one of our company’s shared apartments

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