German Customer Care Agent

  • Full-time
  • 11-20 vagas
  • Expira em 10 dias
  • Competitive
  • Full-time
  • 11-20 vagas
  • Expira em 10 dias
  • Competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos



 
Requirements:

  • Native level of German
  • Fluent level of written and spoken English
  • Some customer care experience in a call centre environment
  • A genuine interest in iGaming
  • An efficient and a creative problem solver
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Que funções irão desempenhar

Responsibilities:

  • Nurture and support customer relationships via e-mail and live chat
  • Support and contribute to the CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers
  • Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways

Quais os benefícios oferecidos

To be discussed

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