German Customer Care Agent

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


Requirements:


Native level of German

Fluent level of written and spoken English

Some customer care experience in a call centre environment

A genuine interest in iGaming

An efficient and a creative problem solver

Strong communication and interpersonal skills

Strong writing skills (spelling & grammar)

Ability to write content in a creative and catching manner

Basic knowledge of Microsoft Word and Excel

Que funções irão desempenhar

Responsibilities:


Nurture and support customer relationships via e-mail and live chat

Support and contribute to the CRM infrastructure

Participate in the planning of customer engagement initiatives

Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels

Monitor campaigns and promotions across all allocated customer touch points

Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers

Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways

 

Quais os benefícios oferecidos

to be discussed

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