Portalegre, Castelo Branco, Guarda, Viseu, Viana do Castelo, Lisboa, Faro, Beja, Aveiro, Porto, Braga, Coimbra, Vila Real, Leiria, Évora, Setúbal, Santarém, Bragança , Permite-se o tele-trabalho
Multimédia, Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

Sitel Portugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

O que procura nos candidatos

Join the winners club.

Do you want to be part of a super team whose motto is Play Has No Limits?
Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career?
Are you a German native or fluent with strong English communication skills?

We have the greatest challenge for you!

Our client is a world market leader in gaming brands of home video game consoles and production companies.

To be the best of the match as a customer service specialist, your goals will be:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of the team.

To be a winner in our league, you will need to be talented in the following:

Proficient level of German (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or a valid work permit for Portugal

Champion’s Award Culture.

Looking forward to joining our league and rise the cup?

For our heroes the best prizes:

Competitive wages and stability
Private healthcare insurance
Paid professional technical training
Monthly performance-based bonuses
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)