German and Italian Customer Support Agent

  • Full-time
  • 21-30 vagas
  • Expira em 21 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 21 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:


Minimum 1 years' experience in a similar customer service role

Fluency in both Italian and German language is required

You are a strong team player, who enjoys a collaborative environment

You are self-driven, flexible, and eager to exceed expectations

Que funções irão desempenhar

Responsibilities:


Handle customer queries via email, live chat and phone promptly

Handle KYC documents

Interact with various departments to resolve customer issues

Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information

Add / amend transactions in customer accounts, when necessary or instructed

Help with translations and ad hoc tasks

Follow up on pending cases to ensure they are resolved with the highest level of quality

Acknowledge and resolve customer complaints

Take care of VIP players

Work closely with the Head of Italy

Quais os benefícios oferecidos

to be discussed

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