German Advisor for a Ferries Company - Lisbon, Portugal

  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Sitel Portugal

We are Sitel Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.


We’re hiring!

 

Customer Service Associate – German Speakers – to join a recent project in Lisbon.

You will work with the latest customer care technologies, assisting and solving customer queries through phone and emails.
Be part of something Big!

 

Welcome to #SitelPortugal

 

Sitel is a people-driven global company that delivers customer experience solutions to some of the world’s best brands. We provide multilingual customer experience management globally to our diversified client base across all stages of the customer journey.

 

About our client,

Our Client is a global company with offices across the World, that offers the most comprehensive portfolio in the Ferries Industry.
Supported by a multi-platform, our client offers a quick and easy way to look, compare and book between all available offers, and find the best solution.
 

You will be,

  • Providing support in their native language, but also for our English-speaking customers on all channels. 
  • Processing all bookings at the Client platform. 
  • Communicating with Operators around the globe to process customer bookings.
  • Proactively identifying opportunities when dealing with all client queries.
     

What you need to have,

  • Native or Proficient German (C2)
  • Advanced level of English
  • Outstanding people skills with a passion to help others
  • Good time management skills with attention to details
  • Customer Service experience (min 1 year in a contact center/ helpdesk position)
  • For non-EU applicants, a valid work permit is required
     

What’s in it for you?

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Relocation package
  • Flexible working schedule
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Fun and engaging company-wide initiatives, like our SitelFit wellness program

 

Are you ready to Wow Customers? 
Begin your Sitel journey - apply today!

 

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