O que procura nos candidatos

Come and work with us.

Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?
Are you French native with strong English communication skills? 
Looking to make your career in a multicultural environment in the sunny and happy Lisbon? 
So we have the perfect opportunity for you!
 
Your future project: join our French Customer Support team.
 
In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche
This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  
 
As a customer service specialist in this project, your daily responsibilities will include:

• Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
• Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
• Outbound support (e.g. related Smart Mobility or e-Performance Services)
• Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
• Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native French
• Advanced level of English (at least C1) both verbal and written
• No employment termination due to just cause in work history
• Knowledgeable in Windows-based and Microsoft Office Applications
• Secure handling of IT systems
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• High passion for automotive topics and digital technologies
• Make empowerment business decisions with little guidance
• Demonstrate out of the box thinking in order to resolve customer concerns
• Proficient documentation and note-taking; must be able to clearly document information
• Maintain a clear understanding of policy and procedures and warranty coverage
• Understand the geography of the respective markets working for and being able to identify regions and provinces
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Background

• Experience in the customer service/ call center industry is preferred
• 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
• Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!