French speaking Customer Service Representative

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Apoio ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


 


 

Requirements:


Answering customers enquiries via email and live chat in a timely and professional manner

Working together with CSM and Tech department to solve problems and improve the system and give the customers a better service

Working together with the Payments/Fraud department to solve problems regarding customers questions

Understand and follow procedures for the Customer Support Department and report any incident to the closest manager.

Working together with the Payments/Fraud department to manage customers’ withdrawals

Assist the Marketing Department with local promotions and be updated on activities in the local market

Be interested in IGaming Field or a willingness to learn

Show strong sense of initiative

Present a good knowledge on computer literacy skills

 

Que funções irão desempenhar

Responsibilities:


Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Work closely together with the Management, Financial and Technical  team

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Communicating and coordinating with colleagues and contribute to an awesome working atmosphere 

Ensure customer satisfaction and provide professional customer support.

Quais os benefícios oferecidos

to be discussed

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