French speaking Customer Service Representative

  • Full-time
  • 41-50 vagas
  • Expira em 28 dias
  • Competitive
  • Full-time
  • 41-50 vagas
  • Expira em 28 dias
  • Competitive
  • Bulgária
  • Outros Serviços, Apoio ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos


 
Requirements:

  • Answering customers enquiries via email and live chat in a timely and professional manner
  • Working together with CSM and Tech department to solve problems and improve the system and give the customers a better service
  • Working together with the Payments/Fraud department to solve problems regarding customers questions
  • Understand and follow procedures for the Customer Support Department and report any incident to the closest manager.
  • Working together with the Payments/Fraud department to manage customers’ withdrawals
  • Assist the Marketing Department with local promotions and be updated on activities in the local market
  • Be interested in IGaming Field or a willingness to learn
  • Show strong sense of initiative
  • Present a good knowledge on computer literacy skills

 
 

 

Que funções irão desempenhar


Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Work closely together with the Management, Financial and Technical  team
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues and contribute to an awesome working atmosphere 
  • Ensure customer satisfaction and provide professional customer support.

Quais os benefícios oferecidos

To be discussed

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