French speaker for Tourism industry - Supervisor (m/f)

  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 1-5 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Gestao de Equipas

Teleperformance Portugal

A Teleperformance Portugal faz parte do Grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. Com uma equipa de 10 000 colaboradores de 84 nacionalidades, prestamos serviços em 35 idiomas. A Teleperformance Portugal foi considerada a melhor empresa para trabalhar em Portugal nove vezes, pelo Great Place to Work Institute e foi a vencedora do Prémio “Young Talents Attraction” em 2019. Fomos também premiados cinco vezes pela revista Exame como uma das melhores empresas para se trabalhar em Portugal e a melhor empresa no nosso setor. Todos os dias, são-nos confiadas inúmeras interações únicas em todo o mundo, das quais queremos que faças parte. Junta-te à nossa equipa!

O que procura nos candidatos

• Native French speakers;

• Fluency in English (minimum B2);

• Experience managing teams;

• Experience in contact center environment is a plus;

• Comfortable and interested in Tourism and Hospitality. Experience is a plus;

• Sales mindset and background is a plus;

• Ability to coach and motivate Agents to achieve the business results;

• Strong communication and interpersonal skills;

• Good analytical and time management skills;

• Knowledge of MS Office (Word, Excel, etc.);

• Monday to Friday( 8h00am to 3h00am), Saturday to Sunday( 2h00pm-11h00pm).

Que funções irão desempenhar

• Ensuring the team’s development, monitoring and evaluation;

• Motivating the team;

• Managing the team daily, according to internal policies;

• Ensuring the accomplishment of the Key Performance Indicators;

• Developing action plans for continuous improvement.

Quais os benefícios oferecidos

• Excellent work opportunity in a dynamic leading multinational company; 

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development; 

• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

• Health Insurance;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events.

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