French speaker Customer Support for fashion industry (f/m/x)

  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 28 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

Com uma equipa composta por mais de 12 000 colaboradores, de 107 nacionalidades, a Teleperformance Portugal presta serviços em 37 idiomas para algumas das mais prestigiadas marcas internacionais. A Teleperformance Portugal é uma das 25 melhores empresas para trabalhar na Europa em 2021, e foi ainda foi considerada 11 vezes como a melhor empresa para trabalhar em Portugal, distinções atribuídas pelo Great Place to Work Institute. A Teleperformance foi ainda considerada a empresa que mais cresceu em Portugal nos últimos três anos pelo Expresso, Informa D&B e Deloitte.

O que procura nos candidatos

  • French near native speaker;
  • Fluent level of English (B2);
  • Previous experience in customer service environment preferred;
  • Passion for fashion and trends. Capable of accessorizing and providing styling advice;
  • Demonstrate ability to handle and resolve complaints;
  • To help customers with product enquiries.

Que funções irão desempenhar

  • To assist customers with any issues with regards to their returns or their orders via email or phone;
  • To help customers to register online and/or to process their orders;
  • Deal with complaints and escalation process when necessary;
  • To be able to deal with customers with late returns and faultygoods;
  • Liaise with shipping department over issues raised by customers with regard to either orders or returns;
  • Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
  • Maintain a high level of service awareness at all time;
  • To help customers with product enquiries.

Quais os benefícios oferecidos

  •   Excellent work opportunity in a dynamic leading multinational company;
  •   Possibility of cooperation with leaders in various industries;
  •   Stable work and career progression;
  •   Investment in training and personal development;
  •   Facilities centrally located with an excellent public transportation offer and with canteen included;
  •   Health Insurance since day one in the company;
  •   Possibility to live in one of our apartments;
  •   Initial flight expenses refund;
  •   Annually complementary return flight to your home country (within Europe);
  •   Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  •   Free Portuguese language courses, sport activities and organized events.

Outros aspectos a referir

Do you love to communicate and are interested in the fashion industry? As an e-Commerce Customer Support Representative, you will provide reassuring and friendly customer service by e-mail, for the French market. Your main goal will be delivering resolutions, while building a positive brand image, maintaining a high level of service awareness at all time.

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery.

Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the ´´COVID Clean`` certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus.

At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance.

We remain committed to the necessary measures so that all TP employees are and feel safe at work.

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