French speaker Customer Service for International Hotels Project (f/m/x)

  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • a definir
  • Full-time
  • 11-20 vagas
  • Expira em 27 dias
  • a definir
  • Lisboa
  • Contact Centers, Apoio ao Cliente

Teleperformance Portugal

Com uma equipa composta por mais de 12 000 colaboradores, de 97 nacionalidades, a Teleperformance Portugal presta serviços em 37 idiomas para algumas das mais prestigiadas marcas internacionais. A Teleperformance Portugal é uma das 25 melhores empresas para trabalhar na Europa em 2021, e foi ainda foi considerada 11 vezes como a melhor empresa para trabalhar em Portugal, distinções atribuídas pelo Great Place to Work Institute. A Teleperformance foi ainda considerada a empresa que mais cresceu em Portugal nos últimos três anos pelo Expresso, Informa D&B e Deloitte.

O que procura nos candidatos

  • Experience working in a customer support related role in different channels (email, webform and telephone);
  • Familiarity with Social Media
  • Experience with LiveChat and Instant Messaging services (preferential);
  • Able to accomplish GDPR compliance politics;
  • Native French speaker and minimum English level required B2;
  • Excellent communication skills: verbal, written and listening skills;
  • Ability to solve customer problems;
  • Flexible and quick learner, able to adapt continuously;
  • Ability to multi-task and work under pressure;
  • Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).

Que funções irão desempenhar

  • Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
  • Handling customer inquiries with the highest degree of courtesy and professionalism;
  • Create opportunities to engage with the customers, approaching all their questions and doubts;
  • Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.

Quais os benefícios oferecidos

  • Work location: Lisbon;
  • Work Schedule: 40 hours per week
  • Renewable employment contract with basic remuneration plus food subsidy;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
  • Free Portuguese language courses and training opportunities;
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
  • Participation in events, workshops and other activities;
  • Excellent opportunity to work in a leading multinational company;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Personalized career progression programs.

Outros aspectos a referir

Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain.
As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.


 

Our Client

Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation  and guest experience.