French Order Screening Support Specialist (m/f) Lisbon

Expira em: 27 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 6-10 vagas

Tipo: Full-time

Salário(por ano): Attractif salary

Setor: Contact Centers

Função: Atendimento ao Cliente, Apoio ao Cliente

Região: Lisboa





The Order Screening Support Specialist is an integral part of the Customer Support Team, responsible for investigating potentially fraudulent orders.

The role entails researching of suspect orders and identifying fraudulent orders before they are processed. 


Responsibility

• As the first point of escalation, you will be responsible for answering queries from clients seeking further clarification or justification around decisions that have been made;

• Screen transactions and identify signs/ patterns of fraud;

• Liaise with other departments to help merchants lower online fraud levels;

• Manage a great influx of information and more complicated processes that can frequently change.


Your Profile

• Near native level of written and verbal communication skills in French and good understanding of English (B2 Level);

• Strong detail orientation;

• Must be able to handle confidential and/or highly sensitive information applying the appropriate level of diplomacy, discretion and privacy;

• Excellent communication skills, interpersonal skills and team spirit;

• Experience in telephone customer support (preferred).


Our Offer

• International career in a multicultural environment;

• Possibility of cooperation with leaders in various industries;

• Intensive training and familiarization phase;

• Long-term development opportunities;

• Private health insurance;

• Accommodation in a room of a Teleperformance owned apartment;

• Initial flight expenses refund;

• Free annual flight to the homeland;

• Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.

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