French Customer Advisor for a Video Game Brand - Work from home, Portugal

  • Full-time
  • 11-20 vagas
  • Expira em 18 dias
  • Competitive Wages
  • Full-time
  • 11-20 vagas
  • Expira em 18 dias
  • Competitive Wages
  • Portalegre, Castelo Branco, Guarda, Viseu, Viana do Castelo, Lisboa, Faro, Beja, Aveiro, Porto, Braga, Coimbra, Vila Real, Leiria, Évora, Setúbal, Santarém, Bragança , Permite-se o tele-trabalho
  • Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

Sitel Portugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.


O que procura nos candidatos

Come and work with us.

 

Do you want to be part of a team whose motto is Play Has No Limits?
Are you French native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment? 
So we have the perfect opportunity for you!
 
Your future project: join our French Customer Support team.

 

Our client is a world market leader gaming brand of home video game consoles and production company.

 
As a customer service specialist in this project, your daily responsibilities will include:

  • Respond efficiently and effectively to all customers’ enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client’s products and services
  • Deal with all correspondence as requested/required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all job-related administrative forms
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

 

To succeed in the role, you will need to have:

  • Proficient level of French (C1)
  • Intermediate level of English (B1)
  • Previous experience in Customer Service preferred
  • Impeccable communication skills
  • A calm, cool and level-headed attitude in every situation
  • Excellent self-organizing skills
  • A proactive approach and willingness to work on own initiative
  • Ability to work under pressure, in order to achieve deadlines and KPI’s
  • Ability to adapt to a continuously changing environment and procedures
  • Knowledge of Microsoft Office Pack (Word, Excel)
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit

 

Benefits.

 

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • Competitive wages and stability
  • Private healthcare insurance
  • Paid professional technical training
  • Monthly performance-based bonuses
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

 

Join the #SitelLife

 

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

 

Apply today!

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