SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.
FRENCH BRANCH OPERATIONS SPECIALIST – VULBENS, FRANCE
Requirements:
• Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel,
Hostel, Rent-a-car) (mandatory)
• Fluent in English and French (mandatory)
• Valid Driver's license and confidence to drive a campervan (mandatory);
• Degree in Tourism or Hospitality (plus)
• Excellent organizational and multitasking abilities;
• Outgoing and friendly with a gregarious personality and a natural talent for customer service;
• Excellent communication and people skills;
• Dynamic and proactive approach;
• Availability for flexible schedules and hands-on approach to problems;
• Problem Solver: Flexibility and availability for last minute challenges and ability to focus on
customer satisfaction;
• Responsible, organized and capacity for critical reflection.
Responsibilities:
• Train, supervise and support location needs, including client assistants, cleaning/shuttle officers
and trainees;
• Receive and deliver the campervans (check-ins and check-outs);
• Using oral and written communication skills to register guests, process payments and explain the
vehicle functionalities, reservation details and terms & conditions;
• Maintain updated information on van availability, reservations and guest communications;
• Verify and prepare vans after each booking;
• Handle complaints and specific customers’ requests and troubleshoot emergencies;
• Monitor stock and order depot supplies;
• Receive and manage recurrent suppliers;
• Perform all the supportive functions to make sure operations run smoothly, including delivering
vans, check-in procedures and prepare vans.
to be discussed