O que procura nos candidatos

FRENCH BRANCH OPERATIONS SPECIALIST – VULBENS, FRANCE

Requirements:

• Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel,

Hostel, Rent-a-car) (mandatory)

• Fluent in English and French (mandatory)

• Valid Driver's license and confidence to drive a campervan (mandatory);

• Degree in Tourism or Hospitality (plus)

• Excellent organizational and multitasking abilities;

• Outgoing and friendly with a gregarious personality and a natural talent for customer service;

• Excellent communication and people skills;

• Dynamic and proactive approach;

• Availability for flexible schedules and hands-on approach to problems;

• Problem Solver: Flexibility and availability for last minute challenges and ability to focus on

customer satisfaction;

• Responsible, organized and capacity for critical reflection.

Que funções irão desempenhar

Responsibilities:

• Train, supervise and support location needs, including client assistants, cleaning/shuttle officers

and trainees;

• Receive and deliver the campervans (check-ins and check-outs);

• Using oral and written communication skills to register guests, process payments and explain the

vehicle functionalities, reservation details and terms & conditions;

• Maintain updated information on van availability, reservations and guest communications;

• Verify and prepare vans after each booking;

• Handle complaints and specific customers’ requests and troubleshoot emergencies;

• Monitor stock and order depot supplies;

• Receive and manage recurrent suppliers;

• Perform all the supportive functions to make sure operations run smoothly, including delivering

vans, check-in procedures and prepare vans.

Quais os benefícios oferecidos

to be discussed