French and English Customer Care Agent

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos


Requirements:

  • Fluent French and English written and spoken language skills
  • Some customer care experience in a call centre environment or hospitality
  • A genuine interest in iGaming – Experience in iGaming a plus!
  • An efficient and creative problem solver and team player
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

 

Que funções irão desempenhar

Responsibilities:


  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Direct requests and unresolved issues via the correct channels
  • Report and follow up technical issues reported by clients
  • Keep an accurate record of enquiries, comments, complaints and actions taken
  • Follow up on customer interactions
  • Keep records of customer interactions and transactions
  • Work on a shift basis to meet customers’ requirements, solve their problems and thus encourage future business
  • Take a pro-active approach in foreseeing possible delays or complications and plan strategies to avoid or minimise them
  • Take a pro-active approach towards procedures or working practices to improve customer service efficiency
  • Help the company with translation efforts as required
  • Perform customer verifications, Know Your Client procedures within the set guidelines
  • Communicate and co-ordinate with internal departments
  • Building interest in our products and services within our client base. Work with the Head of ‘Customer Care’ and ‘Marketing’ to carry out promotional campaigns around major sporting events
  • Any other tasks as may from time to time be allocated

 

Quais os benefícios oferecidos

to be discussed

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