French Advisor - Cosmetic Retail Project – 2000€ Signing Bonus & WFH Position

  • Full-time
  • 6-10 vagas
  • Expira em 10 dias
  • €16000-€17000
  • Full-time
  • 6-10 vagas
  • Expira em 10 dias
  • €16000-€17000
  • Lisboa , Permite-se o tele-trabalho
  • Contact Centers, Atendimento ao Cliente, Apoio ao Cliente

Webhelp Portugal

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Oeiras, and Braga and a workforce of more than 2,000 Webhelpians, each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

O que procura nos candidatos

We are looking for:

French native (C2) and fluent in English (B2)

Previous experience in customer service or as a sales representative is a plus

Excellent communication skills combined with empathy and team spirit

Enjoy identifying customer needs and proposing quick solutions 

Treat all personal data and information with the utmost confidentiality.  

Proactive, results-oriented, motivated, and able to work as a team player in a dynamic and multicultural environment.  

Que funções irão desempenhar

As a Customer Support Advisor, you will:

Helping customers through multiple channels (email or phone) in an interactive and user-friendly manner 

Develop technical skills that will empower you to support the after-sales process and every step related to it (i.e. online orders, refunds…).

Provide warm contact with the clients, attending to their queries, and adding value by increasing our brand awareness.

Quais os benefícios oferecidos

We offer you:

Competitive wages (14 monthly payments per year)

Meal allowance paid in voucher card (net)

Performance bonus

Signing Bonus – 2000€

Health insurance with a dental plan (after 6 months contract)

Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program 

Relocation package - shared accommodation and flight reimbursement

Possibility to Work from Home based in Lisbon*

Life at our company: 

Work in a diverse environment with people from over 58 nationalities

Benefit from our modern amenities, many discounts in local businesses, company parties, and events, and much more!

We promote inter-company mobility to work at any of our sites around the world

New and modern offices in Parque das Nações, Oriente, Lisbon.

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