Finnish speaking Customer Support and KYC Agent

  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 27 dias
  • competitive
  • Malta
  • Outros Serviços, Atendimento ao Cliente

Betting Connections

With more than 20 professionals Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry. We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

O que procura nos candidatos

We are recruiting for a Finnish speaking Customer Support and KYC Agent on behalf of our client, one of the biggest names and leading Employers in the iGaming industry.  

 

Customer Service in the pulse of Customer Experience, it calls for someone ready to apply their passion, knowledge and skills into providing nothing short of a world class customer experience.

 


Requirements:   


Collaborating to solidify the team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges. 

Keeping yourself motivated. You have a purpose and a hunger to learn and develop. 

Communicating both written and verbally in Finnish and English and preferably one more language such as Swedish, Norwegian or German. 

Problem Solving 

Being flexible to work on a shift rotation (3 shifts, morning, evening and night shift).  

   

On offer:  

 

Aside from an attractive and comprehensive salary package including but not limited to; competitive base salary, bonuses and Health Insurance. There are lots of other perks and benefits on offer: 

  

Daily Lunch at the office 

In house Library and quiet reading areas 

Heath benefits/ Health allowance 

A multicultural team and office, where your individuality and diversity can thrive.  

A close-knit team, where you can find the support and a family feel at work.  

Individual Career Development – Offering you a career plan and training in order to reward your loyalty and ensure you have all the skills needed to develop yourself.  

 

Que funções irão desempenhar

Responsibilities:

   

Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft-skills. 

Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.) 

Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met. 

Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks. 

 

Quais os benefícios oferecidos

to be discussed

Ofertas relacionadas