Finnish Speaking Customer Service Agent (Non-voice)

  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Full-time
  • 21-30 vagas
  • Expira em 26 dias
  • competitive
  • Espanha
  • Outros Serviços, Atendimento ao Cliente

SpotOn Connections

SpotOn Connections Recruitment Solutions was created to focus on the Finance, Legal, Technical, and Multilingual sectors in Europe, delivering a premium recruitment service to all our clients and candidates alike. Due to popular demand for our consultancy, we have now branched into other industries. Our consultants come from a recruitment background, specialising in specific industries and services, thus allowing us a better understanding of our clients' needs. We provide a no risk service to our clients and an individually tailored service to suit our candidates.

O que procura nos candidatos

As a Customer Support Agent, you will play a crucial role in an important new partnership between our client and a world-wide known Television network, by assisting Finnish customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.




Requirements

- Complete Finnish fluency on a native speaker level

- Experience in customer service, communications or similar roles

- Good knowledge of current social media channels (Facebook, Twitter etc.)

- Passion for community management and digital affinity

- Excellent communication & inter-personal skills


Offer

- The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities

- Highly competitive salary that includes a great signing bonus

- An ambitious company culture, encouraging internal promotions and professional development

- International working environment


Que funções irão desempenhar

Main responsibilities:

- Receive and handle Finnish speaking customer requests by phone, email and chat

- Function as an ambassador

- Collection and maintenance of customer data

- Clarification of customer inquiries regarding service, subscription, payment and technical requirements

- Work on requests and comments via different channels

Quais os benefícios oferecidos

to be discussed

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