Finnish Customer Support - Work Abroad (m/f)

Expira em: 25 dias

Teleperformance Portugal

A Teleperformance Portugal faz parte do grupo Teleperformance, líder mundial em Customer Experience Management e shared services para mercados internacionais. A nossa equipa é composta por 9000 funcionários, que prestam os nossos serviços em 35 idiomas, para cerca de 64 mercados. A Teleperformance Portugal foi considerada seis vezes consecutivas a melhor empresa para trabalhar em Portugal pelo Great Place to Work Institute. Os nossos colaboradores partilham uma grande variedade de experiências e competências. Estamos focados no trabalho em equipa e na partilha de experiências; esse é o nosso caminho: transformar paixão em excelência. Faz parte da nossa equipa!



Nº de Vagas: 11-20 vagas

Tipo: Full-time

Salário(por ano): A Definir

Setor: Contact Centers

Função: Apoio ao Cliente

Região: Lisboa




Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 7.000 employees we are providing services to around 56 countries in 29 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

 

Your Role

We are looking for people with passion, new talents who are looking forward to build a successful career here in Portugal.

Become part of our customer service team and use your chance to start an international career. For applicants from all over Europe, we have prepared a transfer package which among other things includes a room in a corporate apartment, the refund of your flight to Lisbon, one free annual flight to your homeland and versatile administrative support directly after your arrival in Portugal.

 

Our Client

We support world-famous brands such as Facebook, Expedia and many more in the customer service area.

 

Responsibility

Competent, friendly and efficient - that is how professional customer service looks today. Be it per phone, e-mail or even chat, you will be our customers´ first point of contact.

Depending on the client, you will act in different industries and you will focus, among others, on tasks such as:

•  Customer support for bookings, purchases, or goods;

•  Assistance with concerns regarding payment transactions and questions about customer accounts;

•  Technical Support for a number of pc-related issues;

•  Professional management of changes, adjustments, complaints and any other customer concerns.

 

Your Profile

•  Native level of written and verbal communication skills in Finnish and good understanding of English (B1 Level);

•  Good computer and internet skills;

•  Excellent communication skills, interpersonal skills and team spirit;

•  Goal-oriented work;

•  Flexibility and resilience;

•  Experience in telephone customer service / call center environment (preferred).

 

Our Offer

•  International career in a multicultural environment;

•  Possibility of cooperation with leaders in various industries;

•  Intensive training and familiarization phase;

•  Long-term development opportunities;

•  Temporary, renewable employment contract;

•  Private health insurance after 6 months of employment;

•  Accommodation in a room of a Teleperformance owned apartment;

•  Initial flight expenses refund;

•  Free annual flight to the homeland;

•  Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.


Join us! Be part of a multicultural environment.

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